Hosted PBX systems offers a wealth of benefits such as cost, scalability, and redundancy.
Enjoy unlimited calls to the contiguous US for one low price every month. Don't worry about tracking costs through pages of phones bills anymore. We also offer metered plans for those that don't make enough calls to make an unlimited plan feasible.
Bring your number(s) from any current provider, including your toll-free numbers. Porting your numbers is a very simple process and we can coordinate with you to have them ported on a specific date and time in order to maintain maximum continuity in your business.
Distribute calls to groups of people in your organization by ringing members all at once or in a custom preferred order. Enjoy peace of mind knowing that callers will be automatically routed to the next available agent rather than holding endlessly for one person to get off the current call.
Greet your callers with a professional quality voice menu that efficiently routes callers to the correct department without bogging down your receptionist with operator duties.
Put calls on hold and pick it them up from any other phone. When callers need to locate personnel that are not always at their desk, they can experience long wait times. Parking calls and allowing them to be picked up from anywhere in the office guarantees these wait times will be at a minimum.
When you provide you users the ability to see when people are on or off the phone in realtime, your business immediately starts saving time routing calls. Rather than placing callers on hold to find out if someone is available, personnel can make informed decisions on what to do with callers.
It's time to give your receptionist a break! Rather than fielding calls that are ultimately destined for others in the office, they can perform other duties while the dial by name directory automatically routes calls to their intended personnel.
This is voicemail redefined! Schedule different greetings at different times, listen to and forward voicemails from the web, or get it delivered to your email so you never have to manage your voicemail box again!
If you're tired of the mountains of paper next to the fax machine, it's time to go digital. Receive faxes directly in your email. Never worry about sharing the fax line with other devices. Always available to receive even when you're not. Send faxes to anyone simply by emailing a pdf.
In today's world, liability can be found everywhere. Recording your calls is one way of protecting your business. If you're training new personnel, having the ability to interactively listen to calls for training purposes helps you identify strengths and weaknesses.
Funneling calls to your agents based on skill and performance greatly impacts the bottom line. You can re-engage callers as they wait for a live agent easing their frustration in longer wait time scenarios . Streamline your call center by lowering wait times and accurately routing calls to the most qualified agents.
Listen to calls while they are happening to monitor for quality assurance. Live coaching gives your personnel the ability to train new agents without affecting the caller. Agents can hear the coach, but the callers can't.
Hold meetings with over 50 callers at the same time. Enjoy amazing features that allow you to both organize and efficiently run your meetings from our intuitive web interface. Invite callers to live conferences while they are happening. Avoid the hassles of connecting calls that go to voicemails.