An automatic dialer generates outgoing calls at a set rate, and integrates them into the call center as incoming calls. This integration is especially designed for call centers, and dramatically improves the center's activity and rep productivity.
The system routes the info according to pre-defined parameters, and performs an automatic, simultaneous two-way dialing action:
The first dial is an outgoing call to the target extension, while the second is to the relevant rep, after which the two calls are connected. The integration enables you to define the number of calls entering the center simultaneously, the intervals between calls and rep breaks, in order to adapt the system's abilities to the call center's needs.
This integration is especially designed for call centers, and dramatically improves the center's activity and rep productivity.
This feature emancipates you of the necessity to manually dial to your customers or leads, so instead of an Excel list of phone-numbers to individually dial back to – your telephony system generates automatic outgoing calls, according to your preferences: per rep, hours, client's status or type of 'ticket'.
Let's start skyrocketing your business communication today!