Real Time Monitoring

With its user friendly display, our Monitor interface lets supervisors to guide and fine-tune teams in real time, handle escalations and train staff for excellence.

How does it work

The organization's 'nerve center' should only indicate the pace of activity in the call center, and nothing else.

Managing a call center requires an end-to-end view of performance, for both reps and shift managers. Call center's behaviors, including peak times and manpower requirement forecasts per day/hour demand the most relevant data, displayed in a visual, clear format, updated in real time and accessible at any time or place.

All info is updated for right now - true real time!

Check out our Packages
Please take a look at our pricing to determine the most suitable option for your business. Remember that the opportunity to add new features or change plans is available for you 24/7.
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