Advanced Call Queue Handling

Advanced call queueing based on both the agent’s and caller's data. Create the perfect matches from the start, delivering the best customer experience possible. 

How does it work?

With OfficeRing's advanced queue handling, you can manage call queues based on the importance of each specific caller. Callers are routed based on their specific needs. Without Advanced Call Queue Handling, call queues are created based on the number of incoming calls and the agent's workload alone.

Why do You need it?

This feature significantly increases customer satisfaction. Create the perfect caller-agent match for maximum efficiency and service quality. Create new opportunities for better sales by prooviding customers the shortest waiting time and the most efficient and experienced agents. 

Usage Scenario

For example, you can automatically route “Tier 1 callers” in a separate queue with the shortest waiting time. Another example: Foreign language callers can be routed to agents who are fluent in their language. 

Check out our Packages
Please take a look at our pricing to determine the most suitable option for your business. Remember that the opportunity to add new features or change plans is available for you 24/7.
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