Intelligent Call Queues
Route every client to the most applicable agent to increase quality assurance and efficiency.
OfficeRing's Intelligent Call Queues enables you to predefine how the calls would be distributed. You can prioritize agents in several ways: Round robin, (all)at once, based on call volume or even randomly.
An agent’s workload can have a significant effect on the outcome of every call. Intelligent Call Queues optimize the workload for the call center while providing the smoothest customer-experience on the market.
Intelligent Call Queues implements several available strategies for call distribution. By experimenting and testing, businesses can find the perfect option to maximize the call center's response rate and profitability.
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